Jan 15, 2021
10 Key #marketingtrends For 2021-TREND #10 from my article in the Philadelphia Business Journal: https://www.bizjournals.com/philadelphia/news/2020/12/28/trends-disrupt-redefine-marketing-2021-column.html
The human factor – companies embracing the new normal while overlooking what’s important from the old normal. Robots, automation, AI are valuable but don’t let that overshadow the the human factor. Temporarily restricted but by 2022, the old normal may be back.